Technical Support

Welcome to Duratrax technical support. Our goal is to resolve your particular issue as efficiently as possible.

Please note that we cannot provide you information on the pricing you will find in your local retailer's store for any products. To find a retailer or distributor close to you, please use our Dealer Locator.

If you need technical support or have any question, you can reach us by one of the following means. When contacting us, please include the product you are referring to, its stock number and as much information about your question or issue as possible.

For support outside the U.S. or Canada, please contact the distributor in your country. Look here for the appropriate distributor. If unable to contact the appropriate distributor, please contact us. However, we are unable to respond to emails in languages other than English.

Email: Email us at carsupport@duratrax.com. Please try to include as much information as possible when asking your question. Also please be sure to list your full email address (ex: johndoe@aol.com) as well as at least one other means of daytime contact in your email.

Telephone: 1-217-398-8970. Available Monday-Friday, 8am-5pm U.S. Central Time.

FAX: 1-217-398-7721. Please be sure to include a daytime telephone number or return fax number so that we can contact you.

Regular mail: If you prefer, we can always respond with a regular mailed letter. Simply write to us, including a brief explanation of your problem or question along with the product name you are referring to:

Duratrax Product Support
3002 N. Apollo Drive, Suite #1
Champaign IL 61822